Responsible Gaming Commitment — hgxy
hgxy believes the protection of every player is the highest priority. We are committed to ensuring responsible gaming on our platform.
Why is Responsible Gaming Important?
Online gaming can be a source of enjoyment — but when it goes out of control, it can have a serious impact on personal life, family relationships, and financial wellbeing. hgxy always wants its players to enjoy games consciously, safely, and with pleasure.
The foundation of responsible gaming is setting your own budget, keeping to time limits, and viewing gaming only as entertainment — not as a source of income. At hgxy, we want to create an environment where every player feels safe and can get support whenever they need it.
Online gaming is growing in popularity in Bangladesh. Along with this popularity comes a greater need for responsibility. hgxy is committed to making responsible gaming tools and information available to every member.
Protection Tools and Policies
21+ Age Policy
A minimum age of 21 is required to open an account and play at hgxy. We strictly prohibit access by minors through identity verification. Only adults are permitted to use this platform.
Deposit Limit Setting
You can set your own daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately, and a notice period is required to increase it. This protects you from overspending.
Time-Out Break
If you want to take a break for a few days, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period, no bets can be placed or deposits made.
Self-Exclusion
If you feel gaming is getting out of control, you can request to close your account permanently or for an extended period. When self-exclusion is active, promotional emails and bonus offers are also stopped.
Loss Limits and Bet Limits
Decide in advance how much you are willing to lose within a given period. If the loss limit is reached, the system will automatically stop you from placing bets. You can also limit the maximum amount you wager at a time.
24/7 Support Service
For any issue, at any time — our live chat support team is always ready in Bengali. Contact us via chat for immediate help with any responsible gaming questions or concerns.
Warning Signs of Problematic Gaming
If you or someone close to you shows any of the signs below, it is time to take notice. Becoming aware at an early stage makes it much easier to overcome the problem.
- Repeatedly playing in hopes of winning back lost money
- Withdrawing from family, friends, or work because of gaming
- Spending beyond the set budget and taking on debt
- Feeling restless or irritable when unable to play
- Lying to or hiding gaming activity from family
- Trying to stop gaming but repeatedly failing
- Gaming to escape stress or anxiety
hgxy's Commitment
We believe gaming should be an enjoyable experience, not a source of pressure or distress. That is why hgxy maintains the following commitments for every member:
- Strictly prohibiting and preventing access by minors
- Keeping self-exclusion and limit-setting features open to all
- Actively providing support to players in difficulty
- Ensuring SSL encryption and fair play for financial protection
- 24/7 support in Bengali — every day of the week
- Keeping responsible gaming tools easy and accessible to use
How to Use Protection Tools
Log in to your account
Log in to your hgxy account and go to the "Account Settings" section. You will find all responsible gaming features together in one place.
Set your limits
Set your daily, weekly, or monthly deposit limit, loss limit, and bet limit according to your preference. These take effect immediately.
Take a break or exclusion
If you feel the need, select time-out or self-exclusion. Choose time-out for a short break, and self-exclusion for a longer-term break.
Contact support
If you have any issue or cannot activate the tools yourself, contact live chat right away — the team is always ready.
Detailed Policies and Rules
Minor Protection Policy
Only individuals aged 21 or above may create an account and play at hgxy. We verify age at registration. Additional identity documents may be requested in cases of doubt.
- Accounts identified as belonging to minors are closed immediately
- All transactions made by a minor are considered void
- Use parental control software for family protection
Financial Limits Policy
The minimum deposit on our platform is ৳100 and the minimum withdrawal is ৳800. Set financial limits to protect yourself from overspending.
- Set your own daily deposit limit
- Set up weekly and monthly budgets
- Reducing a set limit takes effect immediately
- A waiting period applies to increasing limits
Time-Out and Self-Exclusion
You can suspend or close your account temporarily or permanently at any time of your own choosing.
- Time-out: from 24 hours to 6 weeks
- Self-exclusion: from 6 months to permanent
- No bonus or promo offers are sent during self-exclusion
- Permanent exclusion is difficult to reverse — so decide carefully
Support and Recovery
A gaming problem is a health issue — not something to be ashamed of. If you feel you are losing control, contact us. Our team will help without judgment.
- Speak directly in Bengali via live chat — 24/7
- Contact by email: [email protected]
- Get help activating self-exclusion
- Reaching out to an external organisation for professional advice is recommended
Tips for Healthy Gaming
Responsible gaming is not just about restrictions — it is a way of playing smart. Keeping the tips below in mind will ensure gaming stays enjoyable at all times.
Set a budget in advance — only play with money you can afford to lose. Never play with borrowed money or funds you need for essentials.
Stick to a time limit — decide how long you will play before you start and stop when that time is up. Using a timer can help.
Treat gaming as entertainment — gaming is not a way to earn money. Treat a win as a bonus and a loss as the cost of entertainment.
Do not play under stress — avoid gaming when angry, anxious, or under the influence of alcohol. Make decisions with a clear head.
Take regular breaks — take breaks during long sessions. Get up and walk around, drink some water, spend time with family.
Do not hesitate to ask for help — if you feel there is a problem, contact us right away. Seeking help is a sign of strength.
Need support? We are here.
Keep your gaming in control. For any issue, contact hgxy via live chat or email — 24/7.
[email protected]