hgxy Privacy Policy
Your personal information is completely safe at hgxy. What data we collect, how we use it, and what your rights are — everything is explained clearly here.
1 Introduction and Scope
hgxy ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to the hgxy website hgxy.cam and all associated services. This Policy describes how we collect, store, process, use, and protect your personal information.
By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team for assistance.
This Policy may change from time to time. For any significant changes, we will notify you at your registered email address and update the published date on the website. The latest Policy will always be available at hgxy.cam/privacy-policy.
2 What Information We Collect
2.1 Information You Provide Directly
During account registration and use of our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Residential address
- National ID (NID) or passport number (for identity verification)
- Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
- User preferences and settings
2.2 Automatically Collected Information
When you use our platform, certain information is automatically collected for technical purposes:
- IP address and device information
- Browser type and operating system
- Session logs and page visit history
- Information from cookies and similar tracking technologies
- Game play history and transaction records
- Connection duration and bandwidth usage
2.3 Information Received from Third Parties
We may receive certain information from trusted third-party service providers for identity verification and fraud prevention purposes. This information is used solely to meet applicable legal obligations and to ensure the security of your account.
3 Purpose of Data Use
hgxy uses your information only for specific and legitimate purposes. We will not use your information for any unauthorised purpose.
- Account Management: To create, verify, and maintain your account and ensure access to our services.
- Transaction Processing: To securely complete deposits, withdrawals, and other financial transactions (via bKash, Nagad, Rocket, Upay).
- Customer Support: To resolve your issues and answer your questions via 24/7 live chat and email.
- Legal Obligations: To meet applicable laws, regulations, and regulatory requirements, and to prevent fraud.
- Responsible Gaming: To monitor your gaming behaviour, identify problematic patterns, and provide timely support.
- Platform Improvement: To improve service quality, test new features, and enhance user experience.
- Security: To prevent account hacking, money laundering, and other misuse, and to protect the safety of all users.
- Promotional Communications: To inform you about relevant offers, bonuses, and updates based on your consent (you can unsubscribe at any time).
4 Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help maintain your session, save your preferences, and improve your browsing experience.
4.2 Types of Cookies We Use
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Save your preferred language, game settings, and interface preferences.
- Analytics Cookies: Help us analyse user behaviour to improve the platform.
- Security Cookies: Used to detect fraud and prevent unauthorised access.
4.3 Cookie Controls
You can disable non-essential cookies from your browser settings. However, please note that disabling certain cookies may limit some platform functionality.
5 Data Sharing and Disclosure
hgxy does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Providers
We work with trusted third-party service providers for payment processing, identity verification, technical infrastructure, and customer support. These providers process data only according to our instructions and are required to follow our privacy standards.
Legal Requirements
If required by a court order, government directive, or applicable law, we may share necessary information with law enforcement agencies or regulatory authorities. In such cases, we will make every effort to notify the user where possible.
Fraud Prevention
Relevant information may be shared with security agencies to detect and prevent money laundering, cyber fraud, or other illegal activities.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will provide advance notice and the new entity will be required to comply with this Privacy Policy.
6 Data Storage and Security
6.1 Security Measures
hgxy uses industry-standard security technologies to protect your information. The key components of our security framework are:
- SSL/TLS encryption for all data transmissions
- AES-256 encryption for payment information
- Two-Factor Authentication support
- Regular security audits and vulnerability assessments
- Restricted access controls — only authorised staff can access data
- 24/7 security monitoring
6.2 Data Retention Period
We retain your information only for as long as necessary. While your account is active, and for a defined period after account closure, certain records must be kept in accordance with applicable law. Financial transaction records are generally retained for five to seven years.
Once the designated retention period ends, data is securely deleted or anonymised so that no individual can be identified.
7 Your Rights and Choices
You have several important rights over your personal information. hgxy fully respects these rights and you can exercise them at any time.
- Right of Access: You may request a copy of any personal information we hold about you. We will respond within 30 working days.
- Right to Rectification: If any of your information is incorrect or incomplete, let us know — we will correct it as soon as possible.
- Right to Erasure: In certain circumstances you may request deletion of your information. However, some data may need to be retained due to legal obligations.
- Right to Restrict Processing: In some cases you may restrict the processing of your information, though this may affect access to certain services.
- Right to Opt Out of Marketing: If you do not wish to receive promotional emails or notifications, unsubscribe at any time or let our support team know.
- Right to Data Portability: You may request your information in a machine-readable format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request after verifying your identity.
8 Protection of Minors
hgxy strictly prohibits use of its services by anyone under the age of 21 ("minors"). We do not knowingly collect any personal information from minors.
Every user must confirm their age at registration. If we become aware that a minor is using our platform, that account will be closed immediately and the collected information will be deleted.
Parents and legal guardians are requested to ensure that their children or dependants do not use this platform. For any concerns, contact us at [email protected].
9 International Transfer of Data
Our servers and third-party service providers may be located in various countries. As a result, your information may be transferred outside Bangladesh. Wherever data is sent, we ensure that appropriate safeguards are in place.
For international transfers, we follow international data protection standards and verify that the receiving party provides protection equivalent to this Privacy Policy.
10 Policy Changes and Updates
hgxy may change or update this Privacy Policy from time to time. We will notify you by email and by notice on the website at least 30 days before any significant change takes effect.
Continued use of the platform after any changes will be considered acceptance of the new Policy. The latest version will always be available at hgxy.cam/privacy-policy.
11 Third-Party Links and Services
Our platform may have connections with third-party game providers (including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and others) and payment services. These third parties have their own privacy policies and their practices are outside our control.
It is entirely your responsibility to read the policies of these third-party services before interacting with them. hgxy is not responsible for how your information is handled on third-party platforms.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Privacy Contact
Email: [email protected]
Live Chat: 24/7 support available
We typically respond within 2 business days. For urgent data protection matters, we strive to provide immediate assistance.